3kok's Privacy Policy

This Privacy Policy ("Policy") describes in detail how personal information of 3kok platform users is collected, processed, stored, and used. 3kok operates as a safe and reliable online entertainment platform for users in Bangladesh.

We believe that protecting your personal information is our core responsibility. That is why 3kok always follows international-standard data protection practices and treats your privacy as the top priority.

By using the 3kok website, you consent to the terms described in this Policy. If you disagree with any part of this Policy, please contact us or stop using the platform.

3kok may collect the following information to maintain an effective relationship with you and to provide quality services:

2.1 Information You Provide Directly

When you create an account on 3kok or use our services, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Address in Bangladesh (division, district, upazila)
• National ID (NID) or passport number (for identity verification)
• Financial transaction details — bKash, Nagad, Rocket, or bank account number (for payment processing)
• Preferred payment method and transaction history

2.2 Automatically Collected Information

When you browse our website, certain information is collected automatically:

• IP address and device identification information
• Browser type and operating system
• Website usage patterns and duration
• Information collected through cookies and similar tracking technologies
• Referral source (how you arrived at our site)

2.3 Information Collected Through Communications

When you contact our support team via live chat or email, the content of that communication and the details of your issue are stored in our records.

3kok uses your information only for legitimate and necessary purposes. We use your personal information for the following:

• Account Management: To create, verify, and secure your account and to provide login access.
• Service Delivery: To operate gaming, betting, and other entertainment services smoothly.
• Financial Transactions: To process deposits and withdrawals — via bKash, Nagad, Rocket, and bank transfer.
• Age and Identity Verification: To prevent access by users under 21 and to prevent fraud.
• Customer Support: To resolve your questions and issues — providing 24/7 assistance via live chat and email.
• Security: To detect and prevent irregular activity, fraud, and account misuse.
• Communications: To notify you of important updates, promotional offers (if you have consented), and policy changes.
• Service Improvement: To analyze user experience and improve the quality of the platform.

3kok handles your personal information with great care. Information may be shared only in the following circumstances and within the applicable limits:

4.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, and bank transfer service providers to complete financial transactions. This sharing is solely for processing transactions, and those parties also follow their own privacy policies.

4.2 Technology Service Providers

Minimum necessary information may be shared with technology partners (hosting, analytics, security) that assist in operating the 3kok platform. These partners operate under strict confidentiality agreements.

4.3 Legal Obligations

We may be required to disclose information to comply with a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, we share only the legally minimum amount of information required.

4.4 No Sale of Information to Anyone

3kok never sells, rents, or exchanges your personal information with advertisers, data brokers, or any other commercial party. This is our firm commitment.

Your personal information is retained only for as long as necessary. Retention periods are determined according to the following policy:

• Active Accounts: Necessary information is retained throughout the entire period your account remains active.
• After Account Closure: Records of financial transactions may be retained for a specified period to meet applicable legal obligations.
• Cookies and Analytics Data: Most cookies are deleted when a session ends; long-term cookies expire after a maximum of 12 months.

Once the specified retention period has passed, your information is securely deleted or anonymized so that you can no longer be identified.

Cookies and similar technologies are used on the 3kok website. Cookies are small text files stored in your browser that help the website recognize you and improve services.

6.1 Cookies We Use

• Essential Cookies: To keep login sessions active and for basic security functions — the site cannot work without these.
• Functional Cookies: To remember your preferences such as language and layout.
• Analytical Cookies: To understand which parts of the site are used most and to improve service quality.

6.2 Cookie Controls

You can disable or delete cookies from your browser settings. Please note that disabling essential cookies may affect certain site functions and may cause login issues.

3kok follows industry-standard security technologies and practices to keep your personal and financial information secure. The key components of our security framework are:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive data (passwords, payment information) is kept in encrypted form.
• Firewall and Intrusion Detection: Advanced firewalls and IDS systems are used to prevent unauthorized access.
• Regular Security Reviews: Our systems are verified through regular security audits.
• Restricted Access: Only authorized staff can access your information, and they are bound by confidentiality obligations.

You have the following rights regarding your personal information. You may contact us at any time to exercise these rights:

• Right to Access: You have the right to know what information 3kok has collected about you.
• Right to Rectification: If your information is inaccurate, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted, although some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be restricted.
• Right to Data Portability: You have the right to receive a copy of the information you provided in a structured, machine-readable format.
• Right to Withdraw Consent: You may withdraw your consent to the use of your information at any time for the purpose for which it was given.

After receiving your request to exercise the above rights, we will respond within a reasonable time. Some requests may require us to verify your identity before we can proceed.

Some trusted third-party services are used to operate the 3kok platform, such as game software providers — Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, Ezugi, and others.

These game providers have their own privacy policies that may apply when using their software. However, 3kok shares only the minimum necessary information with them and ensures security through strict data processing agreements.

Payment service providers — bKash, Nagad, Rocket, and banks — follow their own security and privacy policies and are regulated by the relevant Bangladesh government authorities.

3kok is operated exclusively for users aged 21 and above. We do not collect or process information from minors, and there is a strict prohibition on their use of the platform.

Age is verified at the time of account registration. If we find that a user is under 21, their account will be closed immediately and any information collected will be securely deleted.

If you are aware that a minor is using 3kok, please contact us immediately.

3kok may review and update this Privacy Policy from time to time. Changes to this Policy may be necessary due to changes in the scope of services, technological developments, or legal obligations.

For significant changes, we will notify you in advance by email or through a notice on the platform. Continued use of the platform after a revised policy is published will be considered as your acceptance of the revised policy.

The "Last Updated" date at the top of this page will always show the date of the most recent revision. We recommend reviewing this page regularly.

If you have any questions, concerns, or requests about this Privacy Policy, please do not hesitate to contact us. We are always ready to assist you with any privacy-related matter at 3kok.

Our customer support team is available in both Bengali and English, 24 hours a day, 7 days a week. You can reach us through the following channels:

• Email: [email protected]
• Live Chat: Direct 24/7 live chat available within the site

After receiving your request, we will respond as soon as possible. Privacy-related requests are handled with the highest priority.